ENTERPRISE RENTAL LOCATIONS DO NOT PROVIDE
DIRECT ROADSIDE ASSISTANCE TO THE CUSTOMER. THIS
ASSISTANCE IS PROVIDED BY BIHAMK ON BEHALF OF
ENTERPRISE. THIS SERVICE IS AVAILABLE 24-7 BY CALLING
TEL. 387 61 990 900 WITHIN THE COUNTRY OF RENTAL.
ROADSIDE ASSISTANCE MAY INCLUDE JUMP STARTING,
TOWING A VEHICLE, HELPING TO CHANGE A FLAT TIRE,
PROVIDING A SMALL AMOUNT OF FUEL WHEN A VEHICLE RUNS
OUT OF IT, PULLING OUT A VEHICLE THAT IS STUCK IN SNOW
OR HELPING PEOPLE WHO ARE LOCKED OUT OF THEIR CARS,
DELIVERING NEW PAIR OF KEYS-FEE FOR LOST KEYS WILL
APPLY. THESE SERVICES ARE FREE OF CHARGE WITHIN
10 KM OF OUR STATIONS. SERVICES PROVIDED OUTSIDE
THE RANGE OF 10 KM FROM OUR STATIONS WILL INCUR A FEE.
ROADSIDE ASSISTANCE SERVICES ARE NOT AVAILABLE WHERE,
UNDER INITIAL INSPECTION, IT CAN BE REASONABLY
DETERMINED THAT THE VEHICLE HAS UNDERGONE MAJOR BODY
MODIFICATIONS, HAS BEEN PARTICIPATING IN ANY FORM OF
MOTOR SPORT, THE DRIVER HAS BEEN ENGAGED IN UNLAWFUL
ACTIVITY, THE DRIVER IS UNDER THE INFLUENCE OF ALCOHOL
OR DRUGS, IF THE DRIVER HAS LEFT THE SCENE OF AN
ACCIDENT IN WHICH HE PARTICIPATED, IF THERE IS NO
POLICE RECORD OF THE CAR ACCIDENT OR WHERE THERE IS
A PERCEIVED SAFETY RISK IN SUPPLYING ANY OF THE
SERVICES.
REMOTE AREAS- IN REMOTE AREAS YOU MAY EXPERIENCE
DELAYS IN OBTAINING ROADSIDE ASSISTANCE REMOTE AREAS
ARE DEFINED AS AREAS THAT ARE SPARSELY POPULATED AND
WHERE NORMAL AUTO CLUB SERVICES ARE NOT READILY
AVAILABLE.
TOWING- IF THE SERVICE PROVIDER IS UNABLE TO MOBILIZE
YOUR VEHICLE FROM THE BREAKDOWN SITE, THEN TOWING
WILL BE SUPPLIED.
COLLISION ACCIDENT- IF YOUR VEHICLE IS DAMAGED AS A
RESULT OF A COLLISION OR IMPACT WITH ANY OBJECT,
WHETHER CAUSED BY MECHANICAL FAILURE OR FOR ANY
OTHER REASON OR INCIDENT INCLUDING FIRE, TOWING
ASSISTANCE CAN BE ARRANGED AT THE DRIVERS EXPENSE.
UNATTENDED VEHICLES- THE DRIVER, OR A REPRESENTATIVE,
MUST WAIT WITH THE VEHICLE UNTIL THE SERVICE PROVIDER
ARRIVES. UNATTENDED VEHICLES WILL NOT BE SERVICED UNDER
ANY CIRCUMSTANCES. WHERE THE DRIVER HAS ELECTED AN
AUTHORIZED REPRESENTATIVE, THE REPRESENTATIVE MUST
HOLD A CURRENT DRIVERS LICENSE IN CASE THE VEHICLE IS
REQUIRED TO BE MOVED. WHERE THE VEHICLE IS FOUND TO
BE UNATTENDED, ANY SUBSEQUENT CALLS FOR ASSISTANCE
WILL BE AT THE DRIVERS EXPENSE.